CLOUD COMMUNICATIONS PRIVACY STATEMENT
Consejo staff shall contact clients, applicants, residents, employees, referral sources, and community partners through the cloud communication platform using telephone calls, voicemail, and SMS text messaging to support service delivery, care coordination, referrals, client engagement, clinical operations, and other agency business purposes. Consejo reserves the right to collect, use, and retain such information in accordance with this policy. Information collected may include name, mobile telephone number, communication preferences, appointment information, service-related information, and the content of communications exchanged with the agency.
The information collected through the cloud communications platform shall be used solely for legitimate agency business purposes, including providing services, communicating with clients, coordinating care, responding to inquiries, maintaining records, fulfilling legal obligations, and enhancing service delivery. Communications may be monitored, recorded, retained, or reviewed for quality assurance, training, compliance, safety, operations, and legal proceedings. Access to such information shall be restricted to authorized personnel with a demonstrated and legitimate business need.
Consejo shall protect information in accordance with applicable federal and state confidentiality laws, including HIPAA and 42 CFR Part 2. The cloud communications platform shall operate under a Business Associate Agreement for services involving Protected Health Information.
Clients may opt out of receiving text messages at any time by replying STOP to any text message from Consejo or by contacting the agency directly; a confirmation message will be sent, and no further text messages will follow. For help, clients may reply HELP to any Consejo text message or contact us at 206-461-4880. Opting out of text messages does not affect a client's eligibility for or access to services, and does not cancel or affect any scheduled appointments, referrals, or active care coordination, as clients will continue to be reached by phone or other approved methods as needed for ongoing service delivery. Message and data rates may apply based on the recipient's mobile carrier plan.
No mobile information shall be shared with third parties or affiliates for marketing or promotional purposes. Phone number, SMS consent data, and text messaging opt-in information shall not be sold, rented, or disclosed for marketing purposes.
